Contact the support team
This page is the official support entry for App Store review and for end users who need direct help. 所有常见问题、购买恢复和导出异常，均可通过以下方式联系处理。
Support for creators, purchases, and exports
Support for WEIVA Robot Dance
Get help with account login, purchase restoration, video export, background upload, and other app issues. 如需获得支持，请通过下方邮箱或微信联系我们，并附上问题描述、设备型号、系统版本和截图，便于我们更快处理。
How to get faster help
Send the following information together so the support team can reproduce the issue quickly.
1
Describe the exact issue
Include the page name, what you tapped, and what result you expected.
2
Include device details
Please include your app version, iPhone or iPad model, and iOS version.
3
Attach visual evidence
Screenshots or screen recordings help us locate rendering or export issues much faster.
4
Add purchase information if needed
For payment or restore issues, include your order number or Apple receipt screenshot.
Support scope
We currently support the following issue categories.
Account login
Apple Sign In
Purchase restore
Video export
Photo save
Background upload
Stage rendering
Black screen issues
Frequently asked questions
Common support topics for users and App Review verification.
How do I restore a previous purchase?
Open the app and sign in with the same Apple ID used for the purchase. If the entitlement does not sync automatically, contact support and attach the receipt screenshot.
Why can’t I export or save a video?
Please check that Photos permission is enabled in iOS Settings. If the issue continues, send us the device model, iOS version, and a screen recording.
How do I report a bug?
Email us with the issue description, steps to reproduce, screenshots, app version, and device information so we can investigate accurately.
中文支持说明
如果你在使用 WEIVA Robot Dance 时遇到问题，请优先通过邮箱联系我们。
购买后权益没有到账怎么办？
请先确认登录的是购买时使用的 Apple ID。如仍未同步，请发送订单截图和问题描述到客服邮箱，我们会协助核查。
导出失败、保存失败怎么办？
请确认系统已授予相册权限，并提供机型、系统版本、操作步骤和报错截图，便于快速定位。
页面黑屏、背景异常、模型显示不对怎么办？
请发送对应页面截图或录屏，并说明是进入哪个页面后出现异常。若有控制台或提示信息，也可以一并提供。